سلام به همگی
1ـA Practical Guide to Training and Development: Assess, Design, Deliver, and Evaluate by Michael Moskowitz (Aug 18, 2008)
لینک:
http://www.amazon.com/Practical-Guide-Training-Development-Evaluate/dp/0470189460/ref=sr_1_11?s=books&ie=UTF8&qid=1325679438&sr=1-11
2ـ
How to Measure...